999db Terms & Conditions

1Introduction & Applicability

999db (hereinafter referred to as the "Platform" or "we") is an online gaming and betting service provider based in Bangladesh. These terms and conditions apply to the 999db website, mobile app, and all related services.

By registering on 999db, logging into your account, or using any of the platform's services, you are deemed to have automatically accepted these terms and conditions. If you do not agree with any part of these terms, please refrain from using the platform.

2Account Registration

You must provide accurate and truthful information when registering with 999db. Your name, date of birth, mobile number, and all other personal details must be correct. If an account is registered with false or incorrect information, 999db reserves the right to close that account and forfeit all funds at any time.

Each person may operate only one account. If the same individual creates multiple accounts:

• All accounts will be closed immediately.
• Any earned bonuses and promotional benefits will be forfeited.
• A withdrawal request may be rejected.
• Future registration on the platform may be permanently revoked.

You are solely responsible for keeping your account password and login credentials confidential. You must not allow anyone else to use your account. If you suspect any unauthorized access to your account, please notify our support team immediately.

3Age Limit & Eligibility

Only individuals aged 18 or above may create an account and play on 999db. Registration or use of the platform by minors is strictly prohibited. 999db may request proof of age during identity verification.

If a person registers using a false age and is later found to be a minor, all funds in that account will be forfeited and legal action may be taken.

4Deposit & Payment Policy

Deposits on 999db can be made via bKash, Nagad, Rocket, and other mobile banking channels. The following rules apply when making a deposit:

• Deposits must be made from a mobile banking account registered in your own name.
• Funds sent from third-party accounts will not be accepted and will be returned.
• The minimum deposit amount may vary depending on the payment method used.
• Once a deposit is successfully verified, it is typically credited to your account within 5–15 minutes.
• If a deposit is delayed for any reason, please contact support with a screenshot or transaction ID.

999db does not charge any additional fees on deposits. However, your mobile banking app may apply its own service charges, which are beyond 999db's control.

5Withdrawal Policy

Certain rules apply when withdrawing funds from 999db. Full account verification (KYC) must be completed before submitting a withdrawal request.

• Withdrawals are typically processed within 15 minutes to 24 hours.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• Wagering requirements must be met before bonus funds can be withdrawn.
• The minimum withdrawal amount is fixed and can be viewed on your account dashboard.
• 999db reserves the right to request additional verification for any suspicious transactions.

6Bonus & Promotions Policy

999db offers a range of bonuses and promotions — welcome bonuses, deposit bonuses, cashback, free spins, and more. Each bonus comes with its own terms, which you should read carefully before claiming.

General Bonus Terms:

• Each bonus offer may only be claimed once per player.
• Bonus funds cannot be withdrawn directly — a specified wagering amount must be completed first.
• If you withdraw your account balance before meeting the wagering requirements, your bonus will be voided.
• 999db reserves the right to suspend any account where bonus abuse is detected.
• Every bonus has a limited validity period — it will expire if not used within the specified timeframe.
• The maximum withdrawal amount from bonus winnings may be subject to a cap.

999db reserves the right to modify or cancel any bonus offer at any time. To stay informed about current bonuses, Promotions Page View.

7Gaming Rules

All games on 999db are powered by internationally certified RNG (Random Number Generator) technology, ensuring that every outcome is completely random and impartial. Game results cannot be altered or influenced.

• If your internet connection drops during a game, the result will still be recorded on the server.
• If a technical error results in an abnormal win or outcome, 999db reserves the right to void that result.
• In Live Casino games, the dealer's decision is final.
• Official match results will be used to settle Sports Betting outcomes.
• Bets cannot be cancelled once accepted (except where a specific cash-out feature applies).

8Prohibited Activities

The following activities are strictly prohibited on 999db:

• Creating multiple accounts to collect bonuses or other benefits.
• Sharing your account with others or allowing a third party to operate your account.
• Using software bots or automated programs to play games.
• Exploiting any platform vulnerability or technical glitch for unfair advantage.
• Using the platform for money laundering or any illegal financial activity.
• Harassing, threatening, or abusing other players or staff.
• Using a false identity or fraudulent documents.

9Privacy & Data Protection

999db takes the protection of your personal information extremely seriously. Your data is never sold or transferred to third parties. For more details, please refer to our Privacy Policy Read.

• Your information is used solely for account verification and payment processing purposes.
• All data is secured through SSL encryption.
• Information may be disclosed to the relevant authorities when required by legal obligation.
• To request an update or deletion of your information, please contact our support team.

10Responsible Gaming

999db believes gaming is a form of entertainment, not a source of income. We support responsible gaming and are committed to keeping players safe. For more details, please refer to our Responsible Play View Page.

• You can set your own daily, weekly, or monthly deposit limits at any time.
• A self-exclusion option is available if you need to take a break from gaming for a period of time.
• If you're experiencing problems related to gaming, our support team is here to help.
• It is the responsibility of guardians to keep minors away from the platform.

11Account Closure & Suspension

999db reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• If any provision of these terms and conditions is violated.
• Upon evidence of fraud or suspicious activity.
• If money laundering is suspected.
• If there has been no account activity for an extended period (more than 12 months).
• Upon instruction from legal authorities.

You may also request account closure at any time by contacting our support team. You will be given the opportunity to withdraw your verified balance before closure; however, any bonus balance will be forfeited.

12Dispute Resolution

If you have a dispute or complaint, please contact our customer service team first. We always strive to resolve disputes amicably.

• An initial response will be provided within 7 business days of receiving a complaint.
• Complex issues may take up to 30 days to resolve.
• 999db's decisions are considered final; however, you may apply for external mediation.
• In disputes relating to game outcomes, server logs will be treated as the definitive evidence.

13Changes to Terms

999db reserves the right to update or modify these terms and conditions at any time. For significant changes, you will be notified via your registered email or SMS.

Continued use of the platform after any changes will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.